PRIVACY & COOKIES.

Damp Guy uses your name, email, property postcode, message, optional phone number and any photos you choose to upload to respond to your enquiry and discuss work you request. Contact us at contact@dampguy.co.uk about your information.

Why we use it

To take steps at your request before providing a service, and for our legitimate interests in responding to enquiries and protecting the website from abuse. Your details are not added to a mailing list.

Where it goes

Your enquiry and any uploaded photos are stored in Damp Guy’s private admin inbox and sent to Damp Guy’s business mailbox, using the existing website and email hosting service. Photos are optimised for viewing and embedded in the notification email. We remove embedded metadata, such as camera location information, from the stored copies. Only authorised administrators can access enquiry photos and invoice records through the website. Please only include photos you are happy to share with Damp Guy. There is no third-party CAPTCHA or advertising tracker on this form.

Security and storage

A necessary, secure cookie lasts for one hour to protect the form. Hashed connection and submission records are kept for up to 24 hours to limit spam and duplicates. The temporary delivery-queue copy is removed after the local mail server accepts it; failed deliveries are retried for up to seven days. The separate admin inbox and mailbox correspondence are kept while needed to handle your enquiry and resulting work. Invoice records are kept for accounting and applicable legal obligations. Private admin records are backed up daily, with scheduled database backups retained for 30 days. Administrative deployment backups and hosting access logs are managed separately. Admin login uses necessary secure session cookies; these are not used for advertising.

Your choices

You can ask to access, correct or delete your information, or ask us to restrict or object to its use, subject to applicable exceptions. You may also raise a concern with the ICO. Prefer a conversation? Call 07300 626294.