YOUR ENQUIRY / YOUR INFORMATION

PRIVACY & COOKIES.

Damp Guy uses your name, email, property postcode, message and optional phone number to respond to your enquiry and discuss work you request. Contact Pete at pete@dampguy.co.uk about your information.

Why we use it

To take steps at your request before providing a service, and for our legitimate interests in responding to enquiries and protecting the website from abuse. Your details are not added to a mailing list.

Where it goes

Your enquiry is queued privately on the website server and sent to Pete’s business mailbox, using the existing website and email hosting service. There is no third-party CAPTCHA or advertising tracker on this form.

Security and storage

A necessary, secure cookie lasts for one hour to protect the form. Hashed connection and submission records are kept for up to 24 hours to limit spam and duplicates. The temporary message copy is removed after the local mail server accepts it; failed deliveries are retried and retained for no more than seven days. Mailbox correspondence is kept while needed to handle your enquiry and any resulting work. Routine server backups and access logs follow the hosting retention settings.

Your choices

You can ask to access, correct or delete your information, or ask us to restrict or object to its use, subject to applicable exceptions. You may also raise a concern with the ICO. Prefer a conversation? Call 07300 626294.